Shipping & Delivery Policy

Do you charge for delivery or Cash on Delivery (COD)?
We offer free delivery within Dubai for all orders above AED 99.
For other Emirates, enjoy free shipping on purchases over AED 149.
Orders below AED 99 will incur a shipping fee of AED 15.
All deliveries are handled by ZAJEL Courier Services.
Delivery time across UAE is typically 2 to 3 working days.

Cash on Delivery (COD) Fees
Choosing Cash on Delivery adds a service fee of AED 10 per order.
For example:
If your order is under AED 99 and you select COD, the total cost will be:
Order amount + AED 15 shipping + AED 10 COD = AED 25 extra.

Tip: Paying with a credit or debit card comes at no additional charge.

SECURE SHOPPING AT ECOLYTEPLUS

Your privacy and security are our top priority.
Our website uses advanced encryption to safeguard your payment details.
All credit card information is stored and transmitted securely using industry-standard security protocols. You can shop confidently knowing your data is fully protected.

PAYMENT OPTIONS

Which payment methods are accepted?

• Credit/Debit Cards:
  We support Visa and MasterCard payments. All card transactions are secured by leading encryption technologies. There are no extra fees for card payments.
  To streamline future purchases, you may safely save your card in your My Account section.
• Cash on Delivery:
  Prefer to pay with cash? COD is available for your convenience at an additional AED 10 fee.

Is it safe to enter my bank details on your site?
Absolutely. We apply industry-best encryption practices to ensure your payment data is secure and never shared with unauthorized parties. Protecting your password is the key to maintaining your account’s security. For more details, refer to our Terms & Conditions.

FREQUENTLY ASKED QUESTIONS

Why do I need to verify my phone number?
We verify phone numbers for your account security and to help couriers contact you for smooth delivery.

Why don’t I receive a printed invoice?
To help preserve the environment, we send electronic invoices only with every order.

Are the products you sell genuine?
Yes, we only offer 100% authentic products, manufactured by ecolyte plus thus we guarantee the quality and originality of everything we sell.

What if I receive the wrong product?
We take accuracy seriously. If you receive an incorrect item, email us at info@ecolyteplus.com. We’ll arrange a pick-up and send you the correct product promptly.

What should I do if my credit card is declined?
Here are common reasons and fixes:

• Is your card ATM-only? Contact your bank to enable online use.
• Did you pass the 3D Secure authentication? You may need to register your card for secure online purchases via your bank's website.
• Ensure the following details were entered correctly:
  • Card number
  • Name on card
  • CVV (three-digit code on the back)
  • Expiry date
• Check your card's available credit limit.

If all of the above seem fine, contact your bank for further assistance.